Handle patient calls 24/7 with HIPAA-compliant AI. Schedule appointments, triage urgent calls, process refill requests—without adding front desk staff.
Your front desk is overwhelmed with calls while patients wait and providers need support.
Staff juggle in-person patients while phones ring non-stop. Patients on hold, calls go unanswered.
Missed appointment reminders lead to empty slots. Each no-show costs $150-$300 in lost revenue.
Generic answering services don't understand healthcare. One PHI breach can cost millions.
HIPAA-compliant from day one. Trained on healthcare workflows and terminology.
AI books appointments based on provider availability, appointment type, and patient preferences.
Collect refill requests securely and route them to the appropriate provider for approval.
AI identifies urgent symptoms and escalates appropriately—chest pain, difficulty breathing, etc.
All calls encrypted, all data secure, BAA provided. Peace of mind for your practice.
We configure everything based on your practice's needs.
We learn your workflows, EHR system, and call handling preferences.
We build your AI assistant with your protocols, triage rules, and scheduling logic.
Your team tests the system and we adjust until it's perfect.
Start handling patient calls 24/7 with full HIPAA compliance.
"Our front desk was drowning in calls. Now the AI handles scheduling and refill requests while our staff focuses on patients in the office. We've reduced phone hold times by 80% and haven't hired additional staff."
HIPAA-compliant AI at a fraction of staffing costs.
Everything medical practices need for 24/7 patient support.
See how 247IVR handles patient calls while maintaining HIPAA compliance.
Yes. We provide a signed Business Associate Agreement (BAA), use end-to-end encryption, maintain SOC 2 Type II compliance, and follow all HIPAA Security Rule requirements. Your patient data is protected.
We integrate with most major EHR/PM systems including Epic, Athenahealth, eClinicalWorks, Kareo, and many others. Appointments book directly into your scheduling system.
We configure the AI with your specific triage protocols. It identifies urgent symptoms, escalates to your on-call provider, and directs true emergencies to call 911.
Absolutely. The AI can route calls to the appropriate provider, book with specific doctors based on patient preference, and handle multiple locations with different scheduling rules.
The AI verifies patient identity using date of birth and other identifiers you specify before discussing any protected health information or making changes to appointments.
HIPAA-compliant AI that handles calls while your staff focuses on in-person care.
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